Remote in Portugal

If you are a Dutch fluent speaker and you are looking for a new challenge, then join us in Portugal and work as a Customer Advisor Agent for Bol.com !

Our client is an omnichannel company based in Portugal. The company proudly represents the leading global businesses such as Microsoft, Google, Netflix, Volkswagen, Mercedes, and Apple, providing Customer Support, Technical Support, and Content Moderation for Social Media.

Responsibility

• Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer
• Actively listen to what moves our customers and provide solutions either by phone calls, emails, or chats
• Handle inquiries about product orders, payments and deliveries, as well as customer complaints
• Provide and maintain strong, professional relationships with all partners and show empathy at all times

Your Profile

• Fluent/Native in written and verbal in Dutch
• Good written and verbal skills in English
• Experienced at using search engines to find information on the internet

Our Offer

• Work location: Remote in Portugal
• Work Schedule: 40 hours per week
• Employment contract – Initial 12 months, permanent after 2 years (or 1 renewal) contract
• Private health insurance since day one in the company;
• Career progression;

If you want to relocate to Portugal, we offer relocation support

• Free flight tickets from any European city to Lisbon
• Reimbursement of flight tickets after contract signature
• Pick up from the airport
• Possibility of accommodation (single room in shared apartment with other workers with all the bills included)
• Portuguese language lessons