Croatian Speaker Customer Service Agent
If you are a Croatian fluent speaker and you are looking for a new challenge, then join us in Athens and work as a Customer Advisor Agent.
- No previous experience is needed
- Work from home (Equipment provided by the company)
- Salary: 1045€ gross
- Monthly Performance Bonus up to: 200€
- Working schedule time frames: Monday-Sunday 9:00 – 21:00 (Greek time) -full time 40h/week – rotating shifts
Our client is an omnichannel company based in Greece. The company proudly represents the leading global businesses such as Microsoft, Google, Netflix, Volkswagen, Mercedes, and Apple, providing Customer Support, Technical Support, and Content Moderation for Social Media.
Responsibility
- Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
- Address issues via chat, email or phone channels, following operating procedures;
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Your Profile
- Fluent/Native in written and verbal in Croatian
- Good written and verbal skills in English
- Experienced at using search engines to find information on the internet
- Familiar with and heavy-user of social media products
- Professional experience in back office or administrative task-based roles
- Experience in text editing, revision or digital content analysis (desirable, not mandatory)
- Must have valid work permit to work in Greece or European Citizenship.
Our Offer
- Competitive monthly salary + 2 extra salaries per year
- Strong possibility of career progression
- Initial and continuous training
- Work contract – Full time position
- Opportunity to work in a multicultural environment